Excellent Customer Service Experience!

The project I am currently working on at home is a version of Jared Flood's Wool Leaves blanket.   As I don't want the blanket to accidentally become a trivet, I am using Willow Burrow Bulky instead of Cascade Eco Wool.  The swatch was done....the yardage calculated....and I thought I would need three skeins.   As I am trying to curb my tendency to overbuy for projects, I bought only three.   

The pattern is a lot of fun to do.   As the first skein was finishing, I looked at the length.   Out came the measure tape.    The work was prodded, pushed, and pulled.  HMPH!    Off went the e-mail to Willow's customer service folks....with a plea for two more skeins of the color and dyelot.   (I really only NEED one....I think...but I really hate to run out.)    Working with the customer service people at Willow was pleasant and easy.  Yesterday two more skeins arrived.   

The new skeins are tucked in with the project and I am on a roll.    Keeping up with the hand/arm therapy exercises allows me to knit on this project and I am making progress in both areas.   Picture soon to come!